Record Retention Policy
In compliance with the Statement on Standards for Continuing Professional Education (CPE) Programs, CapitalWave retains CPE attendance for a minimum of five (5) years.
Certificates of attendance
CapitalWave’s official transcript serves as your certificate of attendance.
100% refund on all courses when cancelled 7 days prior to the program
50% refund on all courses when cancelled by the 1st day of the program.
CapitalWave issues refunds within 30 days. Refunds are issued in the same format as the payment was received.
Program Cancellation Policy
In the rare event that CapitalWave needs to cancel a course due to circumstances beyond our control, all participants will be notified and given the opportunity to either transfer to another webinar or obtain a refund.
CapitalWave Inc. reserves the right to cancel the program seven (7) business days or more prior to the program date. Emergencies or enrollment issues may prompt a change in or cancellation of a scheduled program. In the case of an altered or canceled program, all program participants will be notified immediately. Whenever possible, program alterations and cancellations will be notified to participants five business days prior to the program date. CapitalWave Inc. is not responsible for participant travel costs in the event that the program is canceled five business days or more prior to the program date.
Complaint Resolution Policy
Complaints in regards to CPE Courses delivered by CapitalWave Inc. will be facilitated through the CPE Program Manager. The CPE Program Manager will make every effort to resolve complaints satisfactorily for all parties involved. Participants in the CPE Programs delivered by CapitalWave Inc. will be provided with contact information for the Continuing Professional Education Program Manager. You can contact our CPE Program Manager at: CPE-PM@CapitalWave.com
Course Update Policy
In order to assure all courses are accurate, timely, and consistent with currently accepted standards relating to the pertinent subject matter(s). All CapitalWave Inc. courses will be reviewed and revised, as appropriate, on an annual basis.
Updated: 14 May 2019